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 Ginger Tails

FAQ's

We understand that trusting someone with your pet—and your home—is a big decision.

 

At Ginger Tails Pet Service, our goal is to provide consistent, reliable care while maintaining clear communication and structure for all clients.

 

Below are some of our most commonly asked questions to help you feel confident and prepared when getting started.

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Services

 

What services do you offer?

 

We offer a range of pet care services designed to support your pet’s routine and well-being, including dog walking, in-home visits, and specialty services such as our wedding pet chaperone experience.

 

For a full breakdown of everything we offer, click below to explore our Services page and find the best fit for your pet.

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Do you provide grooming or boarding?

 

At this time, we do not offer grooming or boarding services. We specialize in in-home pet care, allowing your pets to remain comfortable in their own environment.

 

What types of pets do you work with?

 

We specialize in all pet care at Ginger Tails. Whether you have dogs, cats, or other small household pets, each one receives the same professional, compassionate care.

 

Do you offer group walks or solo walks?

 

All services are provided as one-on-one care, ensuring your pet receives individual attention tailored to their needs and comfort.

 

How long are your visits or walks?

 

We offer a variety of visit lengths to suit your pet’s needs, which will be reviewed with you during your consultation.

Getting Started

 

Do I need a consultation before starting services?

 

Yes—an in-home consultation is required for all new clients. This allows us to meet you and your pet, review routines, and ensure we’re the right fit.

 

 

 

How do I book services?

 

All bookings and scheduling are managed through our client app, making it easy to request and manage your services.

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Are you available on holidays?

 

Yes, we are available on all major holidays to ensure your pets continue to receive consistent care when you need it most.

Please note that a holiday service fee applies to bookings scheduled on these dates.

 

How far in advance should I book?

 

We recommend booking as early as possible, especially during busy seasons and holidays, as availability can fill quickly.

 

Do you service clients outside of your service area?

 

We currently serve Fort Erie, Crystal Beach, Ridgeway, and Stevensville.

To maintain reliable scheduling and consistent care for our clients, we are not accepting bookings outside of these areas at this time.

 

Do I need to review any policies before starting services?

 

Yes. All clients are required to review and agree to our service policies prior to the start of care. This helps ensure a smooth and consistent experience for everyone.

Trust & Safety

 

Are you insured and bonded?

 

Yes. Ginger Tails Pet Service is fully insured and bonded, providing an added layer of protection and peace of mind while your pet and home are in our care.

We hold ourselves to a high professional standard, ensuring every service is delivered with accountability, reliability, and care you can trust.

 

Are your team members trained and vetted?

 

Absolutely. All Ginger Tails team members are carefully selected and undergo background checks before joining our team. Each team member is fully insured and bonded, and trained in Pet First Aid and CPR.

We’re committed to maintaining a team you can feel confident welcoming into your home and trusting with your pets.

 

How do you access my home?

 

Your preferred method of entry will be securely discussed and documented during your consultation. Your home’s safety is always a priority.

 

Will I receive updates during visits?

 

Yes! You’ll receive detailed visit updates, including photos and videos, so you can stay connected and reassured while you’re away.

 

What happens in case of an emergency?

 

We take immediate action to ensure your pet’s safety and contact you right away while following your provided instructions.

Pet Care

 

Do you work with nervous or reactive pets?

 

Yes. Every pet is unique, and we’re happy to discuss your pet’s needs to ensure we’re the right fit.

 

Can you administer medications?

 

Yes, we can administer certain medications. We’ll review all details with you during your consultation.

 

Can you care for multiple pets?

 

Absolutely! We’re experienced with multi-pet households and ensure each pet receives the attention they need.

What to Expect

 

Do you offer boarding or overnight stays?

 

We offer in-home overnight stays, allowing your pet to remain comfortable in their own environment while receiving dedicated care. At this time, we do not offer boarding services.

 

Can I book or make schedule changes directly with staff?

 

All scheduling and service changes are handled through the client app or management to ensure everything stays organized and consistent.

 

Can you accommodate last-minute requests?

 

We’ll always do our best, but availability is not guaranteed for last-minute requests.

About Ginger Tails

What makes Ginger Tails different?
 

At Ginger Tails, we believe great pet care starts with trust, consistency, and clear communication. We genuinely care about the pets and families we work with, and our team is committed to providing reliable, compassionate care while building strong, lasting relationships.

 

What kind of clients are the best fit for your services?
 

We’re the best fit for clients who value reliability, structure, and open communication, and who are looking for a team they can consistently count on. We take pride in creating a smooth, dependable experience for both pets and their people, built on trust, routine, and clear expectations.

Still Have Questions?

We’re always happy to help. If there’s anything you’re unsure about, feel free to reach out—we’d love to learn more about you and your pet.

Ready to Get Started?

Book your consultation today and experience the peace of mind that comes with reliable, compassionate care.

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